Got a reply from Bernard Ho of Singtel. Heh… he “suan-ed” me in his reply (see bits in blue) but it was very well written and i admire him for that. Heh… so no worries… i won’t shoot him down for this. My reply to his email is attached below.
From: Bernard Ho Tjin Charn
Cc: Tan Poh Soon
Date: Apr 25, 2006 12:25 PM
Subject: RE: Conversion from Consumer to Corporate Plan
Dear
I’m glad we were able to resolve the phone offer issue for you. Thank you also for this feedback and for the opportunity for us to clarify.
My colleague rightly pointed out that we are a large organisation. We also have a very large customer base with many varying needs. Sometimes, we may have customers with unique needs that may involve more resources at our end to meet so a little more time is needed.
I will connect the parties involved with the follow up with you so far and we should be in touch with you shortly. In the meantime, I seek your kind understanding and patience.
Please call or email me if you have any other concerns.
Thanks and best regards,
Bernard Ho
Snr Corporate Communications Mgr
Mobile: 9782 3393
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To: Bernard Ho Tjin Charn
Cc: Tan Poh Soon
Date: Apr 26, 2006 4:20 AM
Subject: Re: Conversion from Consumer to Corporate Plan
Dear Bernard,
I appreciate your prompt response and the choice of words in your email truly impresses.
Actually I am sure Singtel will be able to resolve all these internal politicking issues within itself. Just that, from a customer’s point of view, there are a lot of things that an external party would not want to know, and should not know.
Thank you for sorting this out once again. I hope we can reach an amicable resolution.
Regards,
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