Zounds managed to contact his friend who had his wedding at Hyatt end of last year. His friend confirmed that he only paid a $4k deposit and there was no 50% pre-dinner instalment nonsense. Zounds suggests that I call his friend’s coordinator instead. Darn. Now I’m not sure if I should:
1) Call the more experienced staff (aka "Hansem") that was supervising Brilliance and ask him to take over because I do not wish to deal with people who blind me with their stupidity, or
2) Call the other coordinator that served Zound’s friend.
The plus point about contacting Hansem is that he was copied in on our email exchange with Brilliance and thus should be aware of what has been promised to us.
The downside is – what if he was the sly one pulling the strings and getting Brilliance to squeeze Iceman and I into committing to a lousy package?
How how how?