HSBC’s Out of Sync

Just wanted to warn everyone who uses online banking for their HSBC credit cards, the stupid security token device will “run out of sync” if u don’t log in after 4 weeks.

I hardly ever use my HSBC credit card so when i tried to login today, after 5 months of not checking my account, i failed to do so. I initially thought it was cos i forgot my password so i tried to reset my password. The system asked me to enter the pin on my security device but after 3 failed attempts (the pin numbers were rejected), my account got suspended.

I called HSBC to find out what happened and that’s when i found out about this “running out of sync” thing, which i think is plain stupid.

Even if this is some form of security measure, isn’t 4 weeks way too short? Gosh. So now i have to login monthly even though i have no bills to check. It’s ridiculous!

Posted by Wordmobi

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