Worst Service Ever from a Helpdesk

I just got a call from Fetsi who introduced herself as a supervisor with Nokia Care.

Fetsi: Hi Miss.  I received your e-mail regarding the Channel News Asia app.  I understand that we have advised you 2 possible fixes, i.e. to wait for the next available software update or to download the app from Ovi store.  I would like to check if you have tried and if it works?

Me: Was my e-mail not clear enough? 

*Silence*

Me: I repeat.  Was my e-mail not clear enough?

Fetsi: Sorry Miss.  But did the fix work?

Me: Wasn’t it clear enough in my e-mail whether it worked or not?

Fetsi: I must apologise.  I got your case number but didn’t see all the e-mails.

Me: Then why are you calling me if you don’t know what’s going on?

Fetsi: (Apologises profusely).  I will raise this with 3rd level support and get back to you soon.

*Rolls eyes*.

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