So this has been bugging me most of the afternoon. I was quite disappointed that despite having done training at least twice, and preparing condensed notes on insurance law, my staff still didn’t grasp a very fundamental concept.

I didn’t want to spoonfeed him the answer so I told him to refer to the law notes I gave him before, and to let me know the correct answer to the question by the end of the day.

When evening came, he told me he had the answer… Unfortunately, it was wrong. I then glanced at his screen and saw that he googled the question and that made me even more disappointed. Not knowing a fundamental concept is already bad enough but to then ignore my advice on where the answer can be found?

I give up. 反正我的话都是耳边风。