Was working late yesterday evening and saw HR online just before I left for the night.  Feeling bitchy, I told her about the run-in I had with village idiot equivalent in my office.  Now, this “village idiot” is from our IT dept.  Let’s call her ITM (IT Moron) for short. 

I saw the ITM sitting at Booze Queen’s desk so I asked BQ what happened.  BQ’s grouse was that her keyboard was not displaying symbols correctly.  For e.g., the # symbol became £ and so on. 

I told BQ that’s due to the Keyboard Input setting and could be changed from the Control Panel or the Language Bar at the systray.  But too late.  ITM was already hard at work on BQ’s pc.

She was working on her “solution” for some time and it obviously wasn’t successful.  I was wondering what on earth was taking her so long to fix something that could be done in like 4 steps.  Curious, I went over to BQ’s desk and to my horror, the ITM was deleting and reinstalling BQ’s entire user profile.  *Faints*.

I told BQ that wasn’t likely to work ‘cos your Windows setting is still defaulted to Keyboard Input – English UK.  But BQ was kind.  She said, “Never mind lah.  She already halfway through.  Just let her try lah”.

I was like er, ok.  But the ITM’s method didn’t work obviously so I got even more impatient (I mean how can someone who works in IT be sooooo stupid?) so I told ITM, “Actually you can just go to Control Panel & change the Regional & Language setting you know”.  (I didn’t bother to ask her to try the Language shortcut bar ‘cos I figured someone so stupid wouldn’t know it existed).

ITM was not happy.  Showing a black face, she said, “No.  I must do testing first”.  ITM then proceeded to delete the Keyboard from Device Manager and added it back.  Still didn’t work.  Good grief.  Test simi test?  Here I am offering her a solution and she says she still must test?  Duh.  Fed up, I walked away and said, “Wu liao”.

In the end, ITM gave up and said she had to escalate the problem to the bitchy IT girl.  *Rolls eyes*.  I can’t believe how stupid some people are.  A non-IT issue that can be solved in 5min, she had to do 45min of testing and still not solve it.  Duh.  After she left, BQ managed to resolve the problem herself. 

So last night, I offered to strike a deal with HR.  Fire the ITM and I’ll do her job, for 90% of her pay!  In these tough times, I think we need to chop off people who are obviously ill-equipped to do their job.  After all, if I take 5min to solve something she spends 45min on, assuming she works 9hr a day, I’ll only have to OT an additional hour to be able to do her jobscope.  Plus I’ll save the company 10% of the money paid to her.  Isn’t that a win-win situation for those of us who can work and the company?

2 Responses to “The Abyss of Stupidity”

  1. 1 3POINT8

    Spend so much effort, of course must test lar!
    I don’t know about you, but even if i know that there is a much better solution, I would still finish what I’m doing now that i’m almost halfway done. (Issues with pride and ego are harder to tackle as compared to any other IT issues, yes?)

  2. 2 uptowngal

    Er, but this wasn’t an IT issue… it was just a selection of keyboard input issue. I think it’s stupid to continue testing ‘cos:
    1) it’s not an IT issue to start with.
    2) it’s a waste of time since the solution was already provided.

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December 2008