Dance like no one's watching

I wasn’t going to raise a complaint initially ‘cos I have resigned myself to the fact that outsourced helpdesk are extremely sucky and if I want anything done, I have to do it myself (tech / sales issues regardless).  However, after I sent my last ditch enquiry to Nokia to find out more about the X6, I was asked to do a survey.  So I gave it to them.

This was my feedback:

I first wrote in to Nokia on 19 Oct 2009 to enquire about when the X6 will be available for sale in Singapore. Ms Shiela L. replied on 20 Oct 2009 saying that Nokia has no information release dates and "Please note that all new product launches are carrier and market dependent in all countries as all phones will have to undergo testing and approval from the authorities in the respective country…"

I followed Ms Shiela’s advice and checked with Singtel regarding the X6’s launch date.  Singtel, however, replied saying that "the launch date has yet to be confirmed by Nokia".

On 6 Nov 2009, after reading about how Rihanna has been roped in to promote the X6 through a webcast on 16 Nov 2009, I eagerly wrote in to Nokia AGAIN to ask when will it be available in Singapore. It was therefore disgusting to see the same cookie cutter reply from Ms Ana saying YET AGAIN that "In response to your inquiry, the Nokia X6 is an upcoming phone model which is yet to be released in Singapore.

All new product launches are carrier and market dependent in all countries as all phones will have to undergo testing and approval from the authorities in the respective country. Testing will be conducted to ensure compatibility with the networks and government regulations. Please be advised that, we are unable to provide specific release dates ahead of time. You may also find it helpful to contact your local authorised Nokia retailer or network service provider as they may be able to provide details as to when they plan to release this phone model for retail."

So what am I supposed to do now?  Here I am trying to give Nokia business, but I’m being bounced from Nokia to Singtel to Nokia back to Singtel. Maybe that’s why Nokia made huge losses in the last quarter. In any case, I’ve decided to get an iPhone, and as for the X6, thanks but no thanks. Nokia’s service sucks.