I just got a call from Fetsi who introduced herself as a supervisor with Nokia Care.
Fetsi: Hi Miss. I received your e-mail regarding the Channel News Asia app. I understand that we have advised you 2 possible fixes, i.e. to wait for the next available software update or to download the app from Ovi store. I would like to check if you have tried and if it works?
Me: Was my e-mail not clear enough?
*Silence*
Me: I repeat. Was my e-mail not clear enough?
Fetsi: Sorry Miss. But did the fix work?
Me: Wasn’t it clear enough in my e-mail whether it worked or not?
Fetsi: I must apologise. I got your case number but didn’t see all the e-mails.
Me: Then why are you calling me if you don’t know what’s going on?
Fetsi: (Apologises profusely). I will raise this with 3rd level support and get back to you soon.
*Rolls eyes*.
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