Polite Sarcasm

Argh! I am so screwed. I have 3 deals that i need to provide terms to the client by 2 days ago (yes, i’m past the deadline) but the underwriters haven’t got back to me despite my chasing them through emails & phone calls. (Perhaps i’ve been too polite and accomodating).

Well, i did get ONE reply back this morning. A rather catty reply i would say… which has now totally pissed me off… and that means, today marks the end of “new staff nice-ness” in me. Yes… see the my claws extend now as i unleash my harassment skills on the others who still owe me quotes.

Check out the bitch’s reply:

Thanks for your email. Unfortunately we’d not be able to assist on this. We decline XXX almost every year now and it’s just not the type of risk we’d want to get involved in.
Just for your information, we can now write up to US$XXXm for PD/BI risks and US$XXm for Liability. Further, we’d like to be the one to decide how to use our capacity if the occasion arises unless there is a very strong reason otherwise, in which case, please advise.
Hope this explains.


Let me explain why i am pissed:
1) If you’ve been declining this deal EVERY year, then why did it take 6 days for you to get back to me this time? In fact, i was promised by this u/wer’s colleague that i would have a reply sitting in my mailbox on Tuesday morning. Today is Thursday.

2) What on earth does “we’d like to be the one to decide how to use our capacity” mean? I just asked if they would like to quote on the deal. I didn’t hold a gun to their heads?! Duh!! 2 other u/wers have rejected this… politely! A simple, “sorry, we’re not keen on this deal” would have suffice. *Grr…*

Unfortunately, no matter how pissed i am, i still cannot burn my bridges. Hence, i had to send a reply that was not too sarcastic. I replied, thanking the bitch for informing us of their risk capacity, and said that i understand how “different u/wers have different appetites for various risks”, and “nonethless, glad to finally have your response”. I would have bolded, underlined, and capitalised the word “finally” if i could! Pui!

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February 2007