Evidence Please

I made a comment on Twitter earlier that I’m glad Nokia is putting a concerted effort into marketing the Nokia N8 because it’s a great phone and I hope it will help Nokia recapture market share.  A friend of mine replied saying that I’m the only one who has kind comments on it and one of his “jocks” sold it after 2 hours.  My instant reply was perhaps that’s why a jock is called a jock.  Friend replied saying that he meant DJ and not sports jock… my reply was, I know but I’m starting to see similarities.

Seriously.  I really hate it when people make criticisms without backing it up with hard evidence.  I didn’t take offence then but during lunch with another friend on Thurs, he mentioned that he wouldn’t get the N8 because it’s Symbian.  This is coming from someone who has never tried the Symbian^3 OS and whose Nexus One was in the service centre for the 2nd time over a spoilt on/off button.  And even if we were to talk about the S60 version 5, I really cannot comprehend when people make baseless comments like, “it’s so passe”.  So what exactly about it is passe? 

I strongly believe that there is no perfect phone but there will be phones that suit your individual needs more than others.  For example, some reviewers have complained that there is no QWERTY keyboard in portrait mode for the N8, obviously assuming that the entire world only uses QWERTY keyboard.  Well, I and some others I know, way prefer to use an alphanumeric keyboard and I appreciate the fact that i am given a choice with my Nokia.

Although I have suggested on more than one occassion that Nokia should develop its own push technology like the blackberry or iPhone, but in all fairness, I also have to acknowledge that the Symbian OS is not as battery draining as other operating systems.  For example, I have been running Whatsapp on my N8 and the Symbian Whatsapp requires the 3G connection to be open all the time (the BB and iPhone versions use push technology).  In spite of this, I can still tweet, read Weibo, surf Facebook, play Angry Birds / Monopoly, take calls, listen to music (via loudspeaker) and sms on my phone for about 1.5 days before the battery goes dead (please search online if you want to know the battery life specs).  I’m very sure this is testament of the decent battery life of the N8, as well as the fact that Symbian is not an OS that requires a tremendous amount of battery.

In short, there is no perfect phone.  Different people will have different requirements and expectations of their phones… but if you don’t do research and you don’t test a handphone before purchasing it, and then you complain about the phone being crappy and sell it within 2 hours… there’s only 1 way to describe this situation.  It’s called “user problem”.

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December 2010