Lousy Service by PA Mart

Not sure if anyone else experienced this but i’m getting REALLY crappy service from PA Mart (the Sim Lim Square outlet).  I bought my laptop from them about 2 months back.  Took them 1 month to process my 2nd year warranty extension – or so they claimed – because i NEVER got the warranty slip.

Called the shop 3 times.  First time, i was told that the warranty slip was just sent out.  So i waited for a week.  Still didn’t receive it.  Called the shop a 2nd time and was asked to give it a couple more days.  Fine.  I gave it another 2 freaking weeks and i STILL don’t have the warranty slip that was ALLEGEDLY sent to my house.

Called the shop a 3rd time.  Spoke to some chap called Weisong, who was REALLY antagonistic over the phone, and he insisted that he needed the invoice no. ‘cos “sooooo many laptops are sold by PA Mart”.  Even though his previous colleagues could find my record w/o the invoice no., he refused to assist me till i could provide him with an invoice no.. 

I asked this Weisong if PA Mart was going to send me a copy of the warranty if the one that was mailed initially got lost in the mail.  He said, “maybe”.  I was like, “What do you mean by maybe??”.  And his freaking rude reply was, “I don’t need to mail what.  I can get my driver to send to your house.”

WTH man.  I was really pissed.  I told him that i will get him the invoice no. since he was unable to help me unlike his 2 colleagues.  My tone was very, very fierce.  He’s lucky i didn’t have the time to call the shop again today.  ‘Cos i’m going to so screw this idiot.  I have it down on record (used my hp to record our conversation) that the shop owes me my 2nd year warranty.  They better not renegade on this.  Grr… hell hath no fury like UptownGal conned…

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July 2007