What makes a good broker?

Caught up with an ex-client for drinks last Fri. ‘Ex’ because the client changed companies and that account is being managed by a colleague of mine. Client was griping about certain issues at the new place and BM and me suggested some ways the client could get around the problem. The client then said – see! That’s the difference between me/BM and McGriddles. When client tells McGriddles any problems the client has, he will just say something along the lines of “indeed, that’s a problem”.

The lesson I learnt here was that clients don’t always expect you to have solutions to everything. Sometimes, they just want to bounce ideas back and forth to see if a solution can be found. Repeating a problem back to the client is probably the worst thing one can do.

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